Following the user research work, the team went to generative phase. We first analyzed findings from our contextual design models and used them as the basis for new ideas. Each team member was given the opportunity to develop and explain their own concepts to the entire team. Then the team as a whole discussed, evaluated, and augmented to each individual idea.
Loaded with design ideas, we proceeded to develop a set of 41 different storyboards to further verbalize our concepts. Each storyboard is comprised of a scenarios depicting the use of potential composite application design-time solution or features, lead questions that aimed to probe the user need, and discussion questions that focused on elaborating the form of the solution
Some examples of the concept storyboards.
These storyboards covered a rich variety of our design idea inspired by the design implications learned during the research phase, which can be generalized into the following categories:
The full set of concept storyboard can be downloaded here.
To validate the needs we observed during our user research, seven (7) individual concept validation sessions were held with business process experts. This method ensured that the most important user needs were captured and addressed by the solution we proposed. During each session, we went through the storyboard scenario, lead questions, and discussion questions with the participant.